Operation Support Administrator
We're recruiting:
Operation Support Administrator
Location: 3 Escrick Business Park Escrick YO19 6FD
Hours: 37.5 hrs per week, Monday to Friday
About the role
Morgan Lambert are the industry leading safety management consultant to the social housing sector specialising in gas and electrical safety and utilising the best associate consultants for other compliance areas.
We deliver a truly national and robust post inspection audit alongside the very best reporting system to provide clients and contractors the tools they need to scrutinise and improve safety standards.
Supported by first class training and other consultancy packages carried out by our dedicated staff, Morgan Lambert can be your one-stop shop for compliance.
We are seeking a highly reliable and customer-focused individual to join our team as an Operation Support Assistant. The Operation Support Administrator will be reporting to the Operations Support Manager and will be responsible for providing administrative support and services to ensure effective and efficient operations and procedures are maintained. You will play a crucial role in assisting our field based staff, clients and their tenants. The ideal candidate for this position should possess excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment.
+ Success measures
- Excellent interpersonal skills
- Problem solving skills
- Excellent verbal and listening communications skills
- Effective organisational skills
- Effective written communication skills
- High levels of accuracy and confidentiality
- Effective customer service skills
- By ensuring correct procedures and processes are followed as set out in the ISO 9001:2015 Quality Management System Manual.
- KPI’s
+ Achieved through
- Effective communications with the client
- Up to date verbal and written reports for all projects
- Pro-active and timely problem solving
- Developing strong client relationships that enhance company reputation
- Developing self to meet the needs of the job and clients
- Promoting & maintaining high quality standards of work
+ Responsible to
- Operations Support Manager
+ Communication
- Daily responses to emails, text messages and telephone calls
- Quarterly consultant meetings
- Yearly appraisal review meetings.
+ Main Activities
- Chase and Distributing Landlord Gas Safety Records
- Logging appointments for Auditors
- Track Electrical and Commercial Work
- Monitor letter spreadsheet to ensure all Auditors have requested letters for the days they are working
- Portal changes
- Set up new clients on the portal
- Preparation and administration of appointment letters including monitoring and updating relevant appointment letter register
- Answering the phone in a timely manner, directing call and taking messages
- Arranging short reports and referrals as per client requests, ensuring the correct procedure is followed with in specific time-frames
- Monitor auditor numbers in liaison with Regional Manager & Operations Support Manger
- Logging warning notices and sending client notifications
- Hotels
- Marketing
- Updating Contact Forms, Project Diaries, Unsafe Forms Emails and Outlook Contacts
- Distribution of post
- Utilisation of the franking equipment
- Monitor info@morganlambert.com email when necessary
- Ad-hoc duties as requested to ensure the smooth running of the operation
- Shredding
This job description only contains the main duties relating to this post and does not describe in detail all the duties required to carry them out, and there will be an expectation that the post holder will carry out other duties that reasonably fall within the general nature of the level of responsibility of the post. The responsibilities contained within this job description are subject to annual review and may need to be adjusted in line with service developments.
Why join our group?
ICA Group comprises of several businesses. Group structure continues our ambition to be a leading multi-disciplinary provider of quality inspection and consultancy services in the construction sector. Being part of the Group means that there is a coordinated approach to Commercial Business, Marketing, Resourcing, Finance, Business Support, Operations and Corporate Governance, to provide technical excellence and exceptional service to our clients. This provides greater opportunities to work for a larger Group of companies, giving you continuous growth in your own personal development plans and careers.
We employ people who embrace and deliver our core Group values: Embracing Quality, Exceptional Service, Integrity, Development, Teamwork.
If this sounds like a team that you would like to be part of, in return we will provide the following:
- Competitive salary
- Enhanced employer pension contributions
- Continuous personal development (CPD) opportunities
- Holiday accrual scheme
- Holiday buy/sell scheme
- Online training platform
- Enhanced parental leave
- Fostering friendly policy
- Long term sick pay
- Health cover & Life Insurance
- Electric vehicle salary sacrifice scheme
- A friendly and professional working environment with an ‘open door’ ethos.
